Payment Policy

Payment Policy

This Payment Policy governs how funds are added, how balances are recorded, how VAT invoices are issued, how refunds are handled, and how payment-related issues are resolved on the SERPUPDATE system.

By making a payment, the user is deemed to have read, understood, and agreed to this policy.

1. Supported Payment Methods

SERPUPDATE allows users to add funds to their account through the payment methods displayed on the system at any given time, including:

Bank transfer.

Payment via an online payment gateway.

Payment by domestic card, international card, e-wallet, or other electronic payment methods if supported by SERPUPDATE.

For enterprise customers, agencies, or customers who need to use the service with a large budget, SERPUPDATE may support payment based on a quotation, a contract, or a separate reconciliation arrangement between the two parties.

SERPUPDATE reserves the right to update, add, or temporarily suspend certain payment methods depending on operational policy, payment partners, or legal compliance requirements.

2. Adding Funds and Recording the Balance

SERPUPDATE operates on an account top-up mechanism. Whatever amount a user adds, the account is credited with a usable balance corresponding to the amount added, not including VAT.

For example, if a user chooses to add 8 USD, in Vietnam the system may charge an additional 10% VAT. In that case, the total amount payable is 8.8 USD, of which:

Balance credited to the account: 8 USD.

VAT: 0.8 USD.

Total amount payable: 8.8 USD.

The VAT amount is not counted toward the usable balance in the account; it is the tax portion that arises under regulations when an invoice is issued or a transaction is recorded in Vietnam.

The balance in a SERPUPDATE account is used to pay for actual usage activities on the system, such as creating projects, checking data, tracking keywords, locations, languages, or other paid features, depending on the price list published at any given time.

Funds are only deducted after the user performs paid service usage actions on the system.

3. Notes Before Making a Payment

Before adding funds, the user should carefully check the amount to be added, the payment method, the account information, and so on.

After being added, the balance will be gradually deducted based on the user’s actual usage on the system.

The user is responsible for checking the pricing, deduction rates, project setup, keywords, locations, languages, and usage actions before confirming.

SERPUPDATE does not guarantee any specific SEO results, GEO results, keyword rankings, traffic, revenue, or business outcomes. SERPUPDATE is a tool that supports tracking, analyzing, and optimizing data; actual results depend on many factors beyond the system’s control.

4. No-Refund Policy

SERPUPDATE applies a no-refund policy to top-ups that have been successfully recorded to the account, except for the exceptional cases set out in Section 5 of this policy.

Cases that are not eligible for a refund include:

The user has successfully added funds and the balance has been credited to the account.

The user has used part or all of the balance to create projects, check keywords, track data, or use other paid features.

The user no longer needs the service after having added funds.

The user entered the wrong keyword, selected the wrong location, selected the wrong language, created the wrong project, or set up the wrong usage information.

The user did not carefully read the price list, the fee calculation, the terms of use, or the payment policy before adding funds.

The user requests to withdraw the unused balance back to a bank account, an e-wallet, or the original payment method.

A balance added to SERPUPDATE cannot be converted to cash, cannot be withdrawn, and cannot be transferred to another account, unless there is a separate written agreement with SERPUPDATE.

5. Refund Exceptions (System Errors, Duplicate Payments, or Force Majeure)

SERPUPDATE may consider issuing a refund, re-crediting the balance, extending the usage period, or offsetting the service in the following exceptional cases:

The user was charged but the balance was not credited to the account due to a system error.

The user was charged twice for the same transaction.

The transaction was successfully recorded by the bank or the payment gateway, but SERPUPDATE did not receive the reconciliation data and could not activate the balance within a reasonable time.

The SERPUPDATE system experiences a serious error that prevents the user from using most of the main features for a significant period of time.

A force majeure event occurs, such as a large-scale infrastructure failure, a data provider error, a payment gateway issue, a banking issue, a natural disaster, war, a change in legal regulations, or other events beyond the reasonable control of SERPUPDATE.

To have a case reviewed, the user must submit a support request including the account email, the transaction ID, the payment time, the payment method, a screenshot of the receipt if available, and a description of the issue.

SERPUPDATE will check the transaction status, system logs, top-up history, and usage history before deciding on an appropriate resolution.

6. VAT Invoicing

SERPUPDATE supports issuing VAT invoices for customers in Vietnam in accordance with current regulations.

For transactions in Vietnam, VAT may be added to the amount added, depending on tax regulations and the information displayed at the time of payment.

For example: a user adds 8 USD, 10% VAT is 0.8 USD, and the total amount payable is 8.8 USD. The usable balance credited to the account is 8 USD.

To receive a VAT invoice, the customer must provide the following information fully and accurately:

Company or purchasing entity name.

Tax code.

Phone number.

Registered business address.

Email to receive the electronic invoice.

Customers should provide invoicing information before or at the time of payment. If the information is provided late, is incorrect, or needs to be adjusted after the invoice has been issued, SERPUPDATE will provide support to the extent permitted by law and in accordance with current accounting procedures.

SERPUPDATE is not responsible for invoices that are incorrect because the customer provided inaccurate or incomplete information, or submitted a request after the invoice processing deadline for the payment period.

7. Prohibited Conduct Within the Payment System

Users must not engage in the following conduct:

Using a card, bank account, e-wallet, or payment method that they do not own or are not legally authorized to use.

Creating fake transactions, abnormal transactions, fraudulent transactions, or exploiting system errors to be credited with an invalid balance.

Making false refund requests, fraudulent complaints, baseless chargebacks, or disputing transactions after having used the service.

Interfering with, exploiting, attacking, or attempting to bypass the payment system, the balance-recording system, the deduction system, or any control mechanism of SERPUPDATE.

Buying, selling, transferring, sharing, or renting out a SERPUPDATE account in violation of the system’s terms of use.

Using the service for purposes that violate the law, infringe on the rights of third parties, or affect the system, data, reputation, and operations of SERPUPDATE.

If a violation is detected, SERPUPDATE reserves the right to temporarily lock the account, refuse the transaction, cancel the invalid balance, refuse a refund, and/or take other necessary measures to protect the system.

8. Payment Support Contact

If you encounter an issue related to adding funds, recording the balance, reconciling transactions, usage deductions, or VAT invoicing, please contact:

Email: [email protected]
Website: www.serpupdate.com

When submitting a support request, please provide the account email, the transaction ID, the payment time, the payment method, a screenshot of the receipt if available, and a brief description of the issue you need help with.

SERPUPDATE will receive, review, and respond to the request within a reasonable time based on the complexity of each case.